Cancellation & Refund Policy

Amendment and Cancellation policy

You can cancel domestic flight bookings online. For online cancellation, Touryatra ( Simandhar Tours) will charge Rs. 200 per person per segment as standard cancellation charges.

To amend/cancel your ticket offline, contact Touryatra ( Simandhar Tours) Customer Care at 0 990 990 3535 (All Networks). For international flight bookings, call 0 990 990 3535. For all offline cancellation of domestic flights a standard charge of Rs. 250 per person per segment , over and above the airline’s own cancellation charge will apply. While for international flight bookings a standard fee of Rs 500 per person would be charged, over and above the airline’s own cancellation charge.

Please refer to airline specific amendment and cancellation policy while using Touryatra ( Simandhar Tours) Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

How do I get a refund after canceling my ticket?
After canceling your booking, you will need to send us the paper ticket to the following address:
Tour Yatra,
117,Akshar Complex,
Near Shivranjani Road,
Satellite, Ahmedabad-380015

On receiving the ticket, the refund shall be processed within 30 days from the date of receipt.

In case of e-Tickets and PTA, the refund shall be processed within 15 - 20 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket.

What are the cancellation/amendment charges?

Cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account.

Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows.
You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation, Touryatra ( Simandhar Tours) will charge Rs. 200 per person per segment as standard cancellation charges. To amend/cancel your ticket offline, contact Touryatra ( Simandhar Tours) Customer Care at +91 990 990 3535. For all offline cancellation of domestic flights a standard charge of Rs. 250 per person per segment , over and above the airline’s own cancellation charge will apply. While for international flight bookings a standard fee of Rs 500 per person would be charged, over and above the airline’s own cancellation charge.

The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and Touryatra ( Simandhar Tours) assumes no liability whatsoever in this regard.

Note : Unless expressly stated otherwise, it is mandatory to contact Touryatra ( Simandhar Tours) for refunds and the airline will not refund your tickets booked on the Website.

The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft.

In case you avail of the Website's hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and Touryatra ( Simandhar Tours) would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.